Why can’t I connect my Bluetooth device to my HUAWEI P9 phone?

  • If your HUAWEI phone can find Bluetooth devices (headsets, Bluetooth car kits, or speakers), but cannot connect to them:

    Please touch Search to search again, and then try connecting again. If the problem persists, try to search for other Bluetooth devices and see if they can be connected. If not, please take the receipt issued with your phone to an authorized Huawei service center for repair.

  • If your phone shows an alert that it cannot connect to the other phone when you try to send a file:

    Please check if the other phone supports receiving files via Bluetooth, and if it supports receiving the specific file type.

  • If your phone can’t find other phones:

    Please confirm that the Bluetooth function is enabled on the other phones and that they are set to be searchable.

  • If your phone can’t find Bluetooth devices (headsets, Bluetooth car kits, or speakers):
    • Please check that the Bluetooth devices have enough battery power, are within 10 meters of the phone, and that there is nothing blocking them and no interference.
    • Please check that the Bluetooth devices are not connected to another phone.
    • Please confirm that the Bluetooth headsets, Bluetooth car kit and speaker are in searchable mode. Usually Bluetooth devices only turn on searchable mode automatically when you first use them. After that, searchable mode is turned off by default to save power, and users need to turn it on manually to make the device searchable.
NOTE:

You may need to turn on searchable mode in a different way on different Bluetooth devices. Please refer to the device manual or search the Internet for more information.

  • Restart the Bluetooth devices and Bluetooth on your HUAWEI P9 phone, and then try connecting them again.

3 thoughts on “Why can’t I connect my Bluetooth device to my HUAWEI P9 phone?

  1. I can’t find any BT headset with my new P9 – all my other phones can. old nokia, old HTC, newer windows phone all can, but this Huawei P8 can*t.
    I can connect to a BT sound stream device from P9, but not to any BT headset…

  2. I can’t find any BT headset with my new P9 – all my other phones can. old nokia, old HTC, newer windows phone all can, but this Huawei P9 can*t.
    I can connect to a BT sound stream device from P9, but not to any BT headset…

  3. my motorola h500 device connected properly but multimedia like song etc is not playing in Bluetooth headset …and thy play only in my mobile…plz send me solution I have huawei p9 lite mobile…

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