Why isn’t my profile picture displayed on the sending device when I receive files using Huawei Share?

Why isn’t my profile picture displayed on the sending device when I receive files using Huawei Share?

  • Your profile picture will only be displayed on the sending device if you have previously used Huawei Share to share files between the two devices.

 

  • Check that you have logged in with your Huawei ID and set a profile picture. When you send files using Huawei Share, your phone will search for known devices that are logged in with a Huawei ID and display the corresponding profile pictures.

Why am I prompted to connect to the Internet when I receive files using Huawei Share?

Why am I prompted to connect to the Internet when I receive files using Huawei Share?

When you receive files using Huawei Share, you will be prompted to connect to the Internet to obtain your Huawei ID information (nickname and profile picture).

This information is used to establish a connection with the sending device.

Obtaining your Huawei ID information only uses a negligible amount of data.

Why can’t I find the receiving device when I use Huawei Share?

Why can’t I find the receiving device when I use Huawei Share?

  • Ensure the receiving device supports Huawei Share and the Huawei Share feature is enabled.
  • Confirm the screen is turned on.
  • Confirm the devices are within range (max. 10 m or 33 ft).
  • Check whether the receiving device is connected to another device. If so, terminate the connection and try again.

Why does my Wi-Fi connection slow down when Huawei Share is enabled?

Why does my Wi-Fi connection slow down when Huawei Share is enabled?

Cause

Huawei Share uses the Wi-Fi antenna to ensure that your phone can be discovered by other devices. This may cause your Wi-Fi connection to slow down.

Solution

Disable Huawei Share when you want to download large amounts of data over Wi-Fi (such as when streaming video).